Vynix
How Can We Help?
We're here to help you get the most out of Vynix. Find answers to common questions or reach out to our support team.
Email Support
For any questions, issues, or feedback, reach out to our support team. We'll respond as quickly as possible.
[email protected]In-App Help
Access help directly within the Vynix app. Go to Profile > Settings > Help to find guides and submit support requests.
Feature Requests
Have ideas for new features or improvements? We'd love to hear from you! Send your suggestions to our team.
[email protected]Account & Billing
Questions about credits, purchases, or your account? Include your account email when contacting us for faster assistance.
[email protected]Our team is available Monday through Friday. Weekend inquiries will be addressed on the next business day.
Frequently Asked Questions
You can earn free credits by claiming daily rewards (just open the app each day), building login streaks for bonus credits, or inviting friends. You can also purchase credit packs directly in the app.
Generations can fail due to content policy violations, server load, or network issues. If credits were deducted for a failed generation, please contact support with the generation details and we'll investigate.
Sign in with the same account (Google, Apple, or X) that you used to make the original purchase. Your credits and purchase history are linked to your account and will sync automatically.
Credits are digital goods and generally non-refundable. However, if you experience technical issues that prevent you from using your credits, contact our support team and we'll work to resolve your issue.
You can request account deletion by going to Profile > Settings > Delete Account in the app, or by emailing [email protected]. Please note that account deletion is permanent and cannot be undone.
For image uploads, we support JPEG, PNG, and WebP formats. Generated images are delivered in PNG format. Videos are delivered in MP4 format, and audio files in MP3 format.